This article guides you through the steps to take for the migration of a synchronization making use of a remote license.
Prerequisites
-
You are synchronizing to another instance which has a remote license.
-
You are moving to Jira cloud
or -
Your partner is moving to Jira cloud
-
-
There are no errors in the troubleshooting tab of the configuration. If you do, please solve these first.
Migration Steps
Use case 1:
-
You (the instance with the remote license installed) are moving to cloud
-
The partner instance is on Data Center
Please follow the steps described here to migrate to cloud: Data Center (with Backbone) to Data Center → Cloud (with Backbone) to Data Center
Important: you need a new remote license file for cloud, please reach out to help@k15t.com.
Use case 2:
-
You (the instance with the remote license installed) are moving to cloud
-
The partner instance is on cloud
Please follow the steps described here to migrate to cloud: Data Center to Cloud → Cloud to Cloud (you can skip step 4.2)
Important: you need a new remote license file for cloud, please reach out to help@k15t.com
Use case 3:
-
You (the instance with the remote license installed) are staying on Data Center
-
The partner instance is moving to cloud
Please follow the steps described here to migrate to cloud: Data Center to Data Center (with Backbone)→ Cloud to Data Center (with Backbone)
Important: be aware that in the article (prerequisites) "you" is referring to the instance moving to cloud.
Use case 4:
-
You (the instance with the remote license installed) are staying on Cloud
-
The partner instance is moving to Cloud
Please reach out to our support at help@k15t.com to guide you through the migration.
Still Unclear? Reach Out to Us
If you need help with any of these migration steps, reach out to us via help@k15t.com.