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Server (with Backbone) to Server → Cloud (with Backbone) to Server

This article guides you through the steps to take for the migration of a Server (where Backbone is configured) to server synchronization to a Cloud (where Backbone is configured) to Server synchronization.

Prerequisites

  • You are synchronizing to a Server instance which also has Backbone installed

  • You have configured/set up the synchronization on your instance

  • Only you are migrating your Server instance to Cloud

  • There are no errors in the  troubleshooting tab of the configuration. If there are, please solve these first

Migration Steps

These steps assume the following setup:

  • Project SA - project that should be migrated from Server to Cloud

  • Project CA - project SA after it has been migrated from Server to Cloud

  • Project SB - partner project on Server

Step-1: Export your synchronization data

  1. Stop the original running synchronization

  2. Export the synchronization config for this synchronization

  3. Download the synced issue data for this synchronization (open the synchronization config and click ••• > Download synchronized issues)

Step-2: Migrate your server project to the Cloud

Migrate the project SA using the Jira Cloud Migration Assistant. We’ll call the new Cloud project in this guide CA.

Step-3: Modify exported data

Perform a Backbone Cloud Migration preparation with the files created in step 1.2 and step 1.3

Step-4: Create a new synchronization

  1. Go to Project CA and start a new sync with project SB

  2. Import synchronization config that you exported in step 1.2

  3. Pair the issues/work items (click ••• > Pair existing work items >  Pair existing work items synced with Backbone before)

    • Upload the file output.json of step 3

    • Make sure to keep “update sync info panel“ unchecked

  4. In the synchronization config, check every tab ('Work types', 'Fields - mappings' etc.) for validation errors – these will appear in yellow warning boxes. These warnings can appear due to custom IDs (work type IDs, field IDs, etc) being different in the new Jira instance. Find any errors and correct them.

    1. Note: if you are using a  user field mapping, make sure to set it to "User Passthrough Mapping (by email)"

Step-5: Start the synchronization

  1. Start the new synchronization

  2. In the new synchronization,  trigger a resync in both directions (with only the summary field, so the resync doesn't take long). This is done in order to recreate the information in the  sync panel.

  3. Once you have verified everything is working correctly, delete the original synchronization. This will also delete the old information in the sync panel.

Still Unclear? Reach Out to Us

If you need help with any of these migration steps, reach out to us via  help@k15t.com.