Breadcrumbs

Synchronization Detail View

In the synchronization detail view you can find the settings and specifications of a single synchronization. This includes the following:




Screenshot 2024-07-09 at 10.37.10.png



Actions

You can start and stop the synchronization with the button in the top right corner. This will enable or disable Backbone from syncing issues and it’s data. You can find more actions to perform for your synchronization in the menu (•••) next to it:

  • Clear Backbone cache: Clear cached data by Backbone. Backbone caches data from Jira, such as a list of available fields. If a new field is added to Jira and it doesn't show in Backbone, you need to clear the cache so Backbone will load it. 

  • Resync: Enables you to trigger a resync.

  • Take the tour: Shows information about the different tabs and possibilities of the current screen.

  • Documentation: Open the Backbone documentation (in a new tab)

  • Create support ZIP: Creates a ZIP file with information about the sync which can be send to the support team