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Resolve "Unable To Create New Document"/ "Unable To Enable Scroll Documents"

When creating a new document, you can choose to enable it on a single page within a space page tree, a subset of the space page tree, or the entire space page tree. This article will help you identify and resolve any issues that may arise when turning your desired page or page tree into a document

Problem

The warning message you receive will depend on your unique situation. Review the warning messages below and follow the steps corresponding to the warning message you are encountering:

Unable to Create a Document - The Selected Page Has Child Pages That Belong to Another Document

This section explains the error:

Unable to create a document - The selected page has child Pages that belong to another document


Explanation

This error indicates that at least one child page is already part of a document. In Scroll Content Manager, creating nested documents is not possible or recommended. The warning appears because turning a parent page into a document would also make its children a part of that document, resulting in a nested document if the child pages are already part of another one.

Solution 

To resolve this error, review all child pages under the parent page you intend to turn into a document. For each page, click on the Document toolbox. Pages that are part of a Scroll document will display a versions picker and other menu items in the Document toolbox. 

If you discover any pages that are already associated with a Scroll document, move these pages so they are no longer placed under the parent page you plan on turning into a document. Once this is done, attempt to turn the parent page into a document again and check if the issue persists.

Unable To Create a Document - The Entire Space Is Currently Used as a Document

In this section you’ll learn more about the error:

Unable to create a document - The entire space is currently used as a document

Explanation 

This error indicates that the home page of your space is the root page of a document.

Solution 

To confirm this, navigate to your home page and click Document toolbox. If you see standard options available that confirms your home page is part of a document already
To create a document for a space where the entire space is already part of a document, you can use this workaround:

It's recommended to first test this approach in a test space. Additionally, consider performing a space export beforehand to address any potential errors that may occur during the process.

  1. Create a new page.

  2. Make this new page the new home page for the space following these steps:

  3. Click Space tools and select Overview.

  4. Click Edit Space Details

  5. In the “Home page” field add the new home page.

  6. Click Save.

  7. Navigate to Space tools again and click Reorder pages, this will take you to the Reorder Pages screen.

  8. Place all pages that should reside under the home page under the new home page.

Following these steps, you should be able to create new documents in this space.