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Widget Area Stays Blank After Setup

Almost every failed first setup is the same thing: the site address in Jira does not match the address in the browser. Work through these in order.

  1. Copy the address from your browser and compare it with the URL column in Connected sites, character by character. www.example.com and example.com are different addresses, and so are http:// and https://. The full rules are on Connect a Scroll Site.

  2. Check the entry is the domain only, with no path.

  3. Check both the Connection URL and the Connection ID reached your theme settings, with no stray spaces.

  4. Publish the site again. Theme changes only reach visitors after you publish, and never appear in a preview.

  5. Reload without the cache, with Ctrl and F5, or Cmd, Shift and R on a Mac.

A first visit after a quiet period can take several seconds while the app starts up. That is a slow load, not a blank one, and it only affects the first visitor.

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