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Document and Page Tree Issues

This section contains articles to help you troubleshoot when:

  • There's a connection issue between Scroll Documents and its page trees (versions and translations).

  • There's an issue with deleting a document and its pages.

  • Other page tree issues.


  • Resolve "Document Not Found"

    If the document have been moved to a restricted or deleted space this can lead to the error message “Document not found”.

  • Resolve "Broken Document Link

    The document version associated with the page tree may have been deleted by a user who had access to the document, but not to this particular page tree.

  • Resolve "Broken Reference"

    If the error message "Broken reference" appears, it may indicate that the root page of your version has been deleted.

  • Inconsistent Page Tree Order

    If you notice inconsistencies in the page tree order within your Scroll Documents-managed spaces, this article explains the potential cause and provides a workaround.