The list shows up to 100 of the most recent requests you reported yourself to this help center's support team. Several things can explain a request that seems to be missing:
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The filter. A closed request is hidden while the filter is on Open requests. Switch to All requests.
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You are not the reporter. A request shared with you, or with your organization, is not listed. A direct link still opens it.
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A different email address. A request you sent without an account belongs to whichever email address you gave at the time. Sign in with that address to see it.
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It is very new. Reload the page.
Older requests, and requests you sent to other support teams, are still in the Jira Service Management portal.