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Resolve "Unable To Create New Document"/ "Unable To Enable Scroll Documents" When creating a new Scroll Document, choose to enable it on a single page, a subset, or the entire space page tree. This article helps identify and resolve issues with enabling Scroll Documents.
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Incomplete Page Tree After Saving a Version Fails Sometimes, errors occur when saving versions in Scroll Documents, resulting in incomplete page trees.
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Resolve "Page with id XXXX is part of a nested document" Scroll Documents does not support nesting page trees from different documents within each other. This article explains how to identify and resolve this issue.
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"Confluence Stopped Responding" Error While Saving a Version This issue can occur if there is a page in your Scroll Document's Working version that contains numerous attachments.
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Resolve "Version Location Not Found"/ "Version Location Permission Missing" The version location page serves as the parent page where your saved versions are added. To save a version, you must have view and edit access to this page.
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Unable To Add a Document to Viewport When adding a Scroll Document to your Scroll site, you face the error: Content source could not be found.
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Missing Scroll Page ID This article explains how to find pages that are missing a Scroll Page ID and how to add one.
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Duplicate Scroll Page IDs This article explains how to find and fix pages that have duplicate Scroll Page IDs.
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Page Assigned To Wrong Page Group This article explains how to find and fix pages that have been assigned to the wrong Page Group.
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Resolve "Document Not Found" If the document have been moved to a restricted or deleted space this can lead to the error message “Document not found”.
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Resolve "Broken Document Link The document version associated with the page tree may have been deleted by a user who had access to the document, but not to this particular page tree.
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Resolve "Broken Reference" If the error message "Broken reference" appears, it may indicate that the root page of your version has been deleted.
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Inconsistent Page Tree Order If you notice inconsistencies in the page tree order within your Scroll Documents-managed spaces, this article explains the potential cause and provides a workaround.
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Dynamic Macros Aren't Displayed as Expected Not all dynamic macros can always be displayed as expected.
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Broken Attachment References on Pages In some cases, after saving a version or translating a page, you may encounter broken attachment references. Instead of displaying the preview of the attachments, you will see a message saying "Preview unavailable."
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Resolve License Issues With Variants and Translations for Scroll Documents If all Scroll Apps are not pinned to the same Data Residency region, this can cause issues with the app licenses.