Turn on the AI Assistant for a site, so visitors can ask questions and get answers from your help center.
Before You Begin
As the operator of your help center, you’re responsible for informing your visitors about the AI Assistant. For details, see AI Assistant Privacy and Data Protection .
Check that these requirements are met:
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Your site uses the Help Center theme.
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K15t has turned on Early Access for your site.
You don't need an API key. K15t provides and runs the AI model.
Use of the AI Assistant is subject to our fair use policy. The data volume you can process with the app per month is limited to a usual, reasonable amount. For details, see https://www.k15t.com/legal/cloud-general-terms-and-conditions
Enable the AI Assistant
To enable the AI Assistant, follow these steps:
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From the My Sites screen, click the card that has your site's name.
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Click Site settings > Search and AI.
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Under Choose your experience, select AI assistant.
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Click Update changes or Save changes.
The change goes live with your next site update. For sites with live updates, that update starts automatically. When it's finished, visitors see Ask AI on your site.
Choose a Search Experience
You pick one search experience per site. Keyword search keeps working with every experience. The AI Assistant replaces the AI search, so you don’t need an OpenAI API key anymore.
The following table compares the experiences:
|
Experience |
What visitors get |
What you need |
|---|---|---|
|
Keyword search |
A list of matching articles, with quick results as they type |
Nothing, it's on by default |
|
AI search |
One short answer to a question, inside search |
Your own OpenAI API key |
|
AI assistant |
A conversation next to the page, with follow-up questions and sources |
Early Access. No API key |
The AI search is becoming part of the AI Assistant. It keeps working on your site for now.
Disable the AI Assistant
To disable the AI Assistant, follow these steps:
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Click Site settings > Search and AI.
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Under Choose your experience, select Keyword search.
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Click Update changes or Save changes.
After the next site update, Ask AI disappears from your site.
Next Steps
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Learn how the AI Assistant handles your content and your visitors’ questions in AI Assistant Privacy and Data Protection
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Let visitors use your content in their own AI tools with Connect AI Tools With MCP.