Breadcrumbs

Multi to Single Asset Error

Symptoms

An error appears in the troubleshooting section with the category ‘Multi to Single Asset Error' and a message containing, e.g. “Validation failed for insight object“.

Cause

You can sync from multi to a single text field. However, if you add multi values to a multi select field an error will be thrown as Backbone doesn’t know which one to pick on Jira Cloud.

Resolution

Check the configuration, and update one of the following:

  • The values of the multi object field and change it to only one value

  • Change the multi object field to a single object field

  • Change the single object field to a multi object field

 After, you can perform a resync for the work item affected.