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Outgoing Version Error

Symptoms

A version does not get synchronized and appears in the troubleshooting section with the category 'Outgoing Version Error' and a message explaining more details about this error.

Cause

An error happened while Backbone tried to export changes for this version to the partner instance.

Resolution

Unfortunately we have not seen this error code so far, so we cannot provide a solution here. If you get this error, contact our support team, who will analyze the support ticket and help you resolve the problem:

  1. Create a support zip as described in 

    Analyze and fix errors

  2. Contact our support

     and attach the support zip in the ticket