Symptoms
An issue does not get synchronized and appears in the troubleshooting section with the category 'Sprint does not exist' and the message <Sprint Name> on <Board Name> with id: 2 does not exist.
Cause
The sprint does not exist in the specified board
Resolution
This problem can be solved in two ways:
-
create the sprint with the required name in the required board
-
allow Backbone to create the missing sprints by
activating Create missing sprints in the field mapping configuration