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Issue type not configured

Symptoms

An issue appears in the troubleshooting section with the category ‘Issue type not configured' and a message containing, e.g. ‘Issue type “Bug” is not configured to accept sync updates.’

Cause

The error occurs in the following scenario:

  • The advanced setting sync.unsyncedIssueTypes is empty or set to “Any Direction“ or “Configured Direction“

  • The issue type on the partner side has changed to an issue type that is not included in the sync.

Detailed Example

  1. You are syncing project A and project B with:

    • Bug ↔︎ Bug

    • Task ↔︎ Task

  2. You create a Bug PA-1, which creates PB-1

  3. You update PB-1 to issue type “Story“

  4. You update a field, e.g. description, on PA-1

  5. The update is send to PB-1 but can’t be received properly as the issue type Story is not on the incoming side

Resolution

There are two ways to solve this problem:

  • Switch the issue type back to an issue type that is included in the synchronization

  • Switch the setting sync.unsyncedIssueTypes in the advanced settings to “All“

After, you can retry the error message.