Issue type not configured

Symptoms

An issue appears in the troubleshooting section with the category ‘Issue type not configured' and a message containing, e.g. ‘Issue type “Bug” is not configured to accept sync updates.’

Cause

The error occurs in the following scenario:

• The advanced setting sync.unsyncedIssueTypes is empty or set to “Any Direction“ or “Configured Direction“

• The issue type on the partner side has changed to an issue type that is not included in the sync.

Detailed Example

1. You are syncing project A and project B with:

   • Bug ↔︎ Bug

   • Task ↔︎ Task

2. You create a Bug PA-1, which creates PB-1

3. You update PB-1 to issue type “Story“

4. You update a field, e.g. description, on PA-1

5. The update is send to PB-1 but can’t be received properly as the issue type Story is not on the incoming side

Resolution

There are two ways to solve this problem:

• Switch the issue type back to an issue type that is included in the synchronization

• Switch the setting sync.unsyncedIssueTypes in the advanced settings to “All“

After, you can retry the error message.