You can synchronize Assets object fields between projects or instances. This ensures that asset references (like hardware, locations, or services) stay aligned when work items are synced.
You can add your assets object fields to the field mapping section of the configuration or add it as a default. Backbone supports three ways to sync object fields in the field mapping section:
Passthrough (Key or Label)
With passthrough, the asset value is forwarded directly.
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Passthrough (by key): the key of the assets is used to map the assets
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Passthrough (by label): the value of the label of the assets is used to map the assets
We recommend using the passthrough by key when both fields link to the same assets. If it’s across instances, or across assets schemes, we recommend linking by label.
Correlation
Use correlation when the assets labels or keys don’t match. You define a mapping between objects on one side and their equivalents on the other. During synchronization, the objects are synced according to this mapping.
To Text Field
If the target project doesn’t have matching assets objects, or no assets at all, you can sync the object into a (custom) text field. This will sync the label of the asset object(s).
Multi/Single Fields
You can sync from multi to a single text field. However, if you add multi values to a multi select field the following will happen on a single select field:
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To DC: only one value will be set
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To Cloud: an error will be thrown as only one value can be set