In some cases it is useful to send the working directory to the K15t Support Team to solve specific problems, e. g. not properly exported characters.
To create a working directory ZIP file:
- Perform an export of the Confluence page which is not exported correctly.
- Open the Confluence temp directory. (Usually it is in the Confluence folder under target > confluence > home > temp)
Check for a directory called something like
scrll_PdfExporter895922784782977491811967295134396(depending on the Scroll PDF Exporter version your are using - the number part will be different).
If you've created an export right before, it should be the latest changed file.
- ZIP this folder and attach it to your support-ticket.