Finding your Support Entitlement Number (SEN) or Cloud Entitlement ID

Question

How can I find the Support Entitlement Number (SEN) for Server/Data Center apps or the Entitlement ID for cloud apps?

Answer

Cloud Apps

To Entitlement ID for Cloud apps can be found in the Universal Plugin Manager (UPM):

Requires Confluence Admin Permissions

1. Click the cog icon at top right of the screen
2. In the left side bar navigate to Manage Apps
3. In this section the installed apps are displayed and you can simply select the required app and the SEN is displayed:
   

   

Server / Data Center Apps

There are three options to find the Support Entitlement Number (SEN) for your Apps on Confluence Server and/or Data Center:

In the Universal Plugin Manager (UPM)

Requires Confluence Admin Permissions

1. Click the cog icon at top right of the screen
2. In the left side bar navigate to Manage Apps
3. In this section the installed apps are displayed and you can simply select the required app and the SEN is displayed:
   

   

In your My Atlassian Account

Requires Login details ie. you must either be the Technical Contact or Billing Contact for the app licence

1. Log in to http://my.atlassian.com
2. Find the app license and expand the details and the SEN is displayed:
   

   

On your Atlassian Invoice

• Your Support Entitlement Number (SEN) appears on your Atlassian Invoice