Finding your Support Entitlement Number (SEN) or Cloud Entitlement ID
Question
How can I find the Support Entitlement Number (SEN) for Server/Data Center apps or the Entitlement ID for cloud apps?
Answer
Cloud Apps
To Entitlement ID for Cloud apps can be found in the Universal Plugin Manager (UPM):
Requires Confluence Admin Permissions
- Click the cog icon at top right of the screen
- In the left side bar navigate to Manage Apps
- In this section the installed apps are displayed and you can simply select the required app and the SEN is displayed:
Server / Data Center Apps
There are three options to find the Support Entitlement Number (SEN) for your Apps on Confluence Server and/or Data Center:
In the Universal Plugin Manager (UPM)
Requires Confluence Admin Permissions
- Click the cog icon at top right of the screen
- In the left side bar navigate to Manage Apps
- In this section the installed apps are displayed and you can simply select the required app and the SEN is displayed:
In your My Atlassian Account
Requires Login details ie. you must either be the Technical Contact or Billing Contact for the app licence
- Log in to http://my.atlassian.com
- Find the app license and expand the details and the SEN is displayed:
On your Atlassian Invoice
- Your Support Entitlement Number (SEN) appears on your Atlassian Invoice