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I have an incompatibility issue after renewing Confluence. How can I solve this?

Due to changes Atlassian made to the 500 and 2000 user tiers, you might get this error after renewing Confluence: "Incompatible with product license (wrong type)". If you have this issue using your valid app license after renewing your Confluence maintenance in the 500 user or 2000 user tier, you might need to update your app's license as follows:

  1. Update your Confluence's Universal Plugin Manager (UPM) - this might already fix your issue
  2. Log in to your account
  3. Copy your app license key
  4. Update the license key in Confluence

If this doesn't fix the issue, please contact

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