Scroll Viewport reaches end of life on September 30, 2026.
Updating Viewport sites is no longer possible - the Update site option has been disabled. To keep making changes to your documentation, upgrade your sites to Scroll Sites. Your live sites keep running in the meantime.
Symptom
Your site shows no or broken images where your space or document logo should show (in the portal page tiles and/or header logo).
The preview report will show the error “Failed Publishing Content Source Logo”.
Explanation
Scroll Viewport is unable to fetch the space logo that is stored in Confluence.
Your Confluence IP allowlist (if you have enabled this feature) might be keeping Viewport from downloading the logo (via API).
Resolution
Your Confluence IP allowlist needs to be disabled every time you update your site.
Please note that we can’t provide a reliable address range to add to your allowlist.