How To Move a Custom Domain From One Viewport Site to Another Site

When migrating a custom domain from one Viewport site to another Viewport site or to a Scroll site, it’s important to consider various steps and respect the order of these steps.

If you follow the instructions on this page, you will minimize any downtime for your custom domain.

Start with the described steps only after you’re done setting up your new site (i.e. your new site is ready to receive traffic):

1. In the site where the custom domain is already set up, click Site Settings → Remove custom domain

2. In your DNS tool, delete the two CNAME records that you had previously set up for your subdomain

3. Wait until the screen from step #1 indicates that the custom domain been completely removed from your site. Once done, your custom domain is fully offline and not available to users anymore.

4. Open your new site’s custom domain settings.

   1. If you created a new Viewport site, click into the site, then go to Site Settings → Connect Custom Domain.

   2. If you created a new Scroll site, open the app, then click Domains & Security → Set up a custom domain.

5. Start the setup process, which involves setting up two new CNAME records. Please note, the provided values will be different than for the CNAME records you had previously set up.

   1. If you are setting up a domain for a Viewport site, proceed as instructed on https://help.k15t.com/scroll-viewport/connect-a-custom-domain

   2. If you are setting up a domain for a Scroll site, proceed as instructed on Connect a Custom Domain .

6. Wait until all statuses change to Success.

Your custom domain is now connected to the new site.

Please expect some downtime for your custom domain between steps 3 and 6.