Clear Sync Panel After Moving Issues Between Projects

When moving an work item that is synced by backbone to another project, the sync panel will show the information of the old synchronization. To ensure that this shows the correct information, there are certain steps to be taken, based on whether you haven’t moved the work item yet, or you have already moved it.

Work Item Not yet Moved

Assumption: You have an existing sync between project A and project B. The work items that are currently under sync are A-1 ↔︎ B-1. Now you want to move B-1 to a new project C.

1. Stop the existing sync between Project A and Project B.

2. Unlink A-1 with the paired work item B-1.

3. Move the work item B-1 to the new project C. After moving the new work item key is C-1 .

4. Create a new sync between Project B and Project C if its not already created.

5. Pair the existing work items between project B and C (you can only pair the work items that are moved to a new project e.g. B-1 ↔︎ C-1). You can use automatic pairing if the summary is the same for both paired work items or CSV pairing.

6. Start the new Backbone sync.

Work Item Already Moved

If you have already moved the work item without unlinking the old work items , backbone will always show outdated information in the sync panel. To fix that, cURL commands have to be manually executed by following the steps below:

1. Prepare the list of work item keys for which the sync panel needs to be deleted.

2. Replace the variables like <issue/workitem-key>, <base-url>, and authorization details <sync-user>:<sync-password> in the cURL command next step.

3. After replacing, run the command: curl --request DELETE '<base-url>/rest/api/2/issue/<issue/workitem-key>/properties/k15t.backbone.syncinfo' -u <sync-user>:<sync-password>

4. Finally once the work item properties for all the work items are removed by running the cURL commands, Trigger a Resync to create new sync panels.