Sync Panel

Backbone adds a Sync Panel to the view work item screen of all work items in the Jira projects you are syncing. It displays a variety of information about the synchronization.

Information in the Sync Panel

You can find the following sections with information in the sync panel.

Synced with	The key of the partner work item . Tip: by hovering over the link, you’ll find a quick copy icon.
work item sync status	Details about the synchronization status of this work item . UP TO DATE All changes have successfully been synchronized PENDING You have made changes that have not yet been confirmed as successfully synchronized by the partner instance ERROR There is a problem with the synchronization of this work item , and the synchronization has stopped working properly. If you hover over the error message, a tooltip will appear that shows you if the error is in your instance or the partner instance.
Synchronization status	Details about the status of the synchronization of this project. RUNNING The synchronization is up and running. Work item updates are synchronized according to the configuration. STOPPED The synchronization is stopped. Work item updates are not getting synchronized. RESTART REQUIRED The synchronization needs to be manually restarted, updates are not being synchronized until restarted. For more details click on the outgoing link icon, which leads you to the synchronizations overview.
Last received/sent	The time when the work item last received changes from the partner instance or sent changes to the partner instance

Expand or Collapse the Panel

You can expand and collapse the sync panel.

When you expand the panel, it will also be expanded automatically when you go to another work item.
When you collapse the panel, it will also be collapsed automatically when you go to another work item.

In the collapsed mode, you can also find a quick overview of the state of the synced work item:

the work item is successfully syncing (up to date)
there is an issue blocking the work item from syncing (error)
🕑 the work item is in the pending state (pending)
empty - the work item is not synced

Hide or Display the Panel

By default, the Sync Panel is visible to all Jira users. This can be changed by project administrators, who can define which users can see the panel, and who can't.

You can enable/disable the Sync Panel on a global level – or for individual projects or synchronizations – by navigating to Project settings > Backbone Work Sync and clicking Visibility Sync Panel.
- When disabled, only users that have the View Backbone Work Panel permission (this is configured like any other JIRA permission) can see the sync info panel

If you are using Jira Service Management, make sure the synchronization user is member of the Jira-Servicedesk-Group to be able to see the sync info panel