Resolve License Issues With Variants and Translations for Scroll Documents

If you're experiencing issues accessing advanced variant or translation features provided by the extension apps Variants for Scroll Documents or Translations for Scroll Documents, this guide will help you identify and resolve the potential cause.

Symptom

You are unable to use the advanced functionalities provided by Variants and Translations for Scroll Documents. Additionally, you may see one of the following messages in the Scroll Documents UI:

This is a limited version of the variants functionality. To unlock it’s full potential, you’ll need to install Variants for Scroll Documents. Try it free

or

This is a limited version of the translations functionality. To unlock it’s full potential, you’ll need to install Translations for Scroll Documents. Try it free

Explanation

To unlock the full capabilities of variant or translation management, the following conditions must be met:

• Scroll Documents (the core app) is installed.

• The relevant extension app is installed:

  • Variants for Scroll Documents or

  • Translations for Scroll Documents.

• Valid licenses are in place for both Scroll Documents and the extension app (either active trial or paid).

• All three apps must be pinned to the same data residency region.

Resolution

Follow these steps to resolve the issue:

1. Check licenses:

   1. Ensure both Scroll Documents and the extension app(s) (Variants and/or Translations) have valid licenses. A valid license can be a paid subscription or an active trial.

2. Confirm data residency:

   1. Ask your Confluence administrator to verify that all related Scroll apps are pinned to the same data residency region.

   2. If apps are pinned to different regions, you'll need to:

      1. Contact Atlassian Support,

      2. Request a data residency move to align all apps in the same region.