Troubleshooting
Document Creation Issues
- Resolve "a Scroll Document Can't Be Created in a Space in Which Scroll Versions or Scroll Translations Is Active — You cannot enable Scroll Documents in a space where the legacy apps Scroll Versions and Scroll Translations are already active.
- Resolve "Unable To Create New Document"/ "Unable To Enable Scroll Documents" — When creating a new Scroll Document, choose to enable it on a single page, a subset, or the entire space page tree. This article helps identify and resolve issues with enabling Scroll Documents.
Saving a Version and Publishing Issues
- Incomplete Page Tree After Saving a Version Fails — Sometimes, errors occur when saving versions in Scroll Documents, resulting in incomplete page trees.
- Resolve "Page with id XXXX is part of a nested document" — Scroll Documents does not support nesting page trees from different documents within each other. This article explains how to identify and resolve this issue.
- Resolve "Version Location Not Found"/ "Version Location Permission Missing" — The version location page serves as the parent page where your saved versions are added. To save a version, you must have view and edit access to this page.
Page Group and Scroll Page ID Issues
- Missing Scroll Page ID — This article explains how to find pages that are missing a Scroll Page ID and how to add one.
- Duplicate Scroll Page IDs — This article explains how to find and fix pages that have duplicate Scroll Page IDs.
- Page Assigned To Wrong Page Group — This article explains how to find and fix pages that have been assigned to the wrong Page Group.
Document and Page Tree Issues
- Resolve "Document Not Found" — If the document have been moved to a restricted or deleted space this can lead to the error message “Document not found”.
- Resolve "Broken Document Link — The document version associated with the page tree may have been deleted by a user who had access to the document, but not to this particular page tree.
- Resolve "Broken Reference" — If the error message "Broken reference" appears, it may indicate that the root page of your version has been deleted.