Yes - Scroll Word Exporter for Confluence Cloud supports data residency.
Data residency FAQs
Please see below for further information and FAQs.
Data residency gives you control over where your in-scope data is hosted. In some industries data residency is a necessity for operating in a cloud environment, as it allows you to choose a defined geographic location, such as Europe or the US. Please see Atlassian’s own documentation to learn more.
Currently, Scroll Word Exporter support data residency in the US, EU and DE (Germany).
EU: In-scope data is hosted within the Frankfurt AWS region
US: In-scope data is hosted within the US West AWS region
DE: In-scope data is hosted within the Frankfurt AWS region
However, Atlassian also offers additional regions for data residency and plans to introduce more. If you’re interested in having your app data stored in a different region please let us know via email@example.com.
Please see our K15t Data Security Statement for an overview of the in-scope data that is stored in a defined region. This includes Account Data, Session Data, Support Data, Customer Uploaded Data, Operation Data and more.
When you install the app it will be tied to the Confluence region that is defined (if supported by Scroll Word Exporter).
If the Confluence data residency region defined is not supported by Scroll Word Exporter it will not be possible to move the app data.
The answer is dependant on what region your Confluence instance is running. For instance, if the Confluence instance is data residency pinned to a specific region that we don’t support, it will always default to the “global” region, which is the US for Scroll Word Exporter.
However, Confluence also has the concept of running an instance in a specific region without being data residency pinned to it (you can’t choose this region). If this is the case for your instance, when you install the app, Confluence will choose the closest supported region ie. EU, US or DE
For more technical insights into these scenarios please see Atlassian’s own developer documentation: https://developer.atlassian.com/cloud/jira/platform/data-residency/
If you change the region for your Confluence instance the app data will remain in the region that the Confluence instance was initially used. You have to initiate the app data migration in order for it to be moved between regions.
Then, proceed to move the app data to your defined region - you can learn more here.
After this, the data should be migrated. Please note, only Marketplace apps that support the defined data residency region can then be migrated together - it is not possible to pick and choose which apps are moved.
Currently, the following K15t cloud apps support data residency:
Scroll PDF Exporter
Scroll Word Exporter
Scroll HTML Exporter
Scroll WordPress Publisher
Scroll Exporter Extensions
For an overview of the domains used by Scroll Word Exporter (and our other apps that support data residency) please view our documentation here. If your organization limits network access to a set of allowed domains, for example via firewall or DNS settings, you may need to adapt these settings.