Resolve "Page with id XXXX is part of a nested document"

This article provides steps to resolve the error: “Page with ID XXXX is part of a nested document.”

Symptoms

You may encounter this issue in one of the following ways:

• The following warning appears during a health check:

Incorrect nesting detected

• An error occurs when attempting to save a version, showing:

Page with ID XXXX is part of a nested document

Possible Causes

This error and warning usually appear in two scenarios:

• The root page of a version from a different document has been moved into your current document.

• The root page of a version from the same document has been moved into another version's page tree.

A “root page” is the top-level parent page of a document version. The root page and all its children are considered part of that specific document version.

When a root page from another version (within the same document) or a different document is placed inside the page structure of another version, this is called nesting. These setups are not supported by Scroll Documents.

Troubleshooting

Follow these steps to identify and resolve the issue:

1. Run a Health Check (if you haven’t already):

   1. In the Document Manager, click More document actions (•••).

   2. Select Perform health check.

   3. Click Check to run the health check.

   4. If your document contains nested documents, affected pages will be listed.

2. Inspect the affected pages:

   1. Navigate to each page listed in the health check.

   2. Click Scroll Page Details.

   3. If you see "Document not found" or the name of a different document, proceed as follows:

3. Resolve based on page type:

   • If the affected page is the root page of your Working version or a saved version in your current document:

     • Contact support for further assistance.

   • If the affected page is not a root page of any version in your current document:
     Choose one of the following options:

     • Remove the old document connection:

       • Select Show details > Custom content > Scroll Document Instance, find the related content attachment, and delete it to break the link.

     • Move the page out of the document structure of the version you're trying to save.
       If the page needs to be part in both documents, consider creating a reuse library if you don't have one already, and then include the page in both documents. For more information on this, see Reuse Content in a Scroll Document.

     • Delete the page if it’s no longer needed.