Saving a Version and Publishing Issues

This section contains articles to help you troubleshoot issues that arise when:

Saving a version
Publishing to Confluence
Publishing to Scroll Viewport
Exporting with Scroll PDF, Word and HTML Exporter

Incomplete Page Tree After Saving a Version Fails — Sometimes, errors occur when saving versions in Scroll Documents, resulting in incomplete page trees.

Resolve "Page with id XXXX is part of a nested document" — Scroll Documents does not support nesting page trees from different documents within each other. This article explains how to identify and resolve this issue.

"Confluence Stopped Responding" Error While Saving a Version — This issue can occur if there is a page in your Scroll Document's Working version that contains numerous attachments.

Resolve "Version Location Not Found"/ "Version Location Permission Missing" — The version location page serves as the parent page where your saved versions are added. To save a version, you must have view and edit access to this page.

Unable To Add a Document to Viewport — When adding a Scroll Document to your Viewport site, you face the error: Content source could not be found.

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.