Request Support

If you are having general problems, you can contact our support team. For problems related to the export process itself, you can also report it directly from the product.

Report a Problem from the Export Dialogue

In case of an error during the PDF export on Confluence Server/Data Center, the error notification dialogue will be displayed.

From this dialogue it is possible to download an Error ZIP file - this contains relevant support data/logs from your Confluence instance. You can then send this to help@k15t.com in order for our support team to further investigate the export issue.

Data included in the Error ZIP file

The problem report includes the following data:

• Confluence content (pages / images) exported so far.
• The log file created during the export containing error details.
• General information about the export (settings you made when starting the export, timing information, etc.)

This data will be stored in the same system that executed the export. It will not be transferred into our support system. For further information regarding data security, please see our Data Security Statement.

We will not delete data associated with such support tickets by default. If you want us to delete the data please let our support team know so they can delete it after your issue has been resolved.