Troubleshooting

Although we hope that your experience with Scroll PDF Exporter runs smoothly, sometimes problems can occur. The following articles list common problems encountered when using Scroll PDF Exporter, and how to fix them.

Exporting a Large Number of Confluence Pages Takes a Long Time to Render the PDF

Confluence has Performance Issues During the 'Rendering PDF' Export Step for Large Exports

When exporting a page, an error message appears stating: 'User not allowed to export because of export restrictions on either space or groups'

When exporting a page, an error message appears stating: 'You cannot export this page because it is not the latest version'

When updating Confluence, Angular JS integration for AUI shows an unknown compatibility message

When Customizing a Template, Some Fonts are not Displayed in the Template Editor

When Exporting Embedded Attachments, the Attachments Cannot be Opened in the Generated Export

The Include Page Placeholder does not Include the Content from Another Space

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.